Every purchase on BrokenGadgets.in is protected by full escrow. Your money is held safely until you confirm the part works perfectly.
If the earbud doesn't pair, doesn't work, or doesn't match the listing description — you get 100% of your money back. No arguments. No complicated process. Just a refund.
When you confirm a purchase, your payment is held securely in an RBI-compliant nodal account. The seller cannot access it. You are protected from the moment you pay.
Only after your payment is locked in escrow does the seller receive a prepaid shipping label to dispatch the item. We track the package via Delhivery or Bluedart directly to your doorstep.
Receive your part. Take your time to pair it, check battery life, and confirm it matches the listing. You have exactly 48 hours after courier delivery to test it thoroughly.
Once you click "Mark as Received" on your dashboard, your payment releases instantly to the seller. If there's an issue instead, raise a dispute and your funds remain frozen until resolved.
Item not as described (wrong model, wrong side, hidden physical damage)
Item doesn't pair or work after following the standard reset procedure
Item never arrives or is lost by the courier in transit
Seller cancels the transaction after your payment is made
Battery health significantly worse than the stated condition grade
Buyer's remorse (changed your mind after receiving a perfectly working item)
Physical damage or water damage caused by the buyer after successful delivery
Normal minor cosmetic wear that aligns with the listed condition grade
If there's an issue with your order, report it within 48 hours of delivery via your dashboard. Go to Purchases Report Issue. Attach photos and a short description. Our tech team will review the dispute within 24 hours.